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Return Policy

Most items may be returned in new condition within 30 days of the shipping date. A $10 restocking fee will be deducted for all returns, and shipping charges are not refundable.

If your return is due to an error on our part (you received an incorrect or defective item), please contact us and we will arrange to have the item picked up for return.

Items that cannot be returned
  • Items that are damaged or in used condition
  • Downloadable products (digital books, webinars, online courses, etc.)
  • Items returned more than 30 days past the shipping date

Mailing your return
Please package items well to avoid damage in transit. Include your name, phone, email, and the reason you are returning the product, and mail to:

Photonics Media
Bookstore Returns
100 West St.
Pittsfield, MA 01201
USA

Contact us
If you have questions about our return policy, the status of an order you placed, or a product for sale in The Photonics Media Bookstore, please use our online contact form, or call +1 413 499-0514 and ask for someone in book sales.